Cancellation & Refund Policy
Last updated 23 August 2026
Booking terms
Each reservation is made under the rate conditions shown to you at the time of booking — on the booking platform (for example Booking.com) or in our direct confirmation. Those conditions state the cancellation deadline and any prepayment requirement for your specific booking, and they take precedence for that booking.
Cancellation
- Flexible rates: most of our rates allow free cancellation until 5 days before the check-in date. If such a booking is cancelled before the deadline, any amount already paid is refunded in full.
- Late cancellation and no-show: if a booking is cancelled after the deadline stated in its conditions, or in case of a no-show, the total price of the reservation is charged, as stated in the booking conditions.
- Non-refundable rates: where the booking conditions state that the rate is non-refundable, payments are not returned on cancellation.
Refunds
Where a refund is due, it is issued to the original payment card through our payment services provider, Arab Financial Services (AFS). Refunds are normally credited within 7–14 business days; the exact timing depends on your card-issuing bank.
If you believe you have been charged in error, or you have made a duplicate or excess payment, contact us at info@dlvh.ae with your booking number and we will review it promptly.
How to cancel
Cancel through the platform where you booked (for example, your Booking.com account), or write to us at info@dlvh.ae quoting your booking number.
Contact
Diamond Line Vacation Homes Rental L.L.C.
Opus by Omniyat, Business Bay, Dubai, United Arab Emirates
info@dlvh.ae