For property owners
Changing your
holiday home operator?
Whether your operator is closing or simply not working for you, we take your apartment over with as little downtime as possible. Permit, handover, listing and housekeeping are handled by us.
01
Why owners
move to us
- Their operator is closing or leaving Dubai, and they need a new one before the high season passes.
- Statements are hard to follow: a single figure at the end of the month, with no breakdown by booking.
- Charges appear that were never discussed when they signed.
- They cannot see the apartment: no photos after cleaning, no record of what was repaired or why.
Whatever the reason, you should not lose a season over it. We plan the switch with you, so the apartment is taking bookings again as soon as it can.
02
How the
switch works
- You tell us about the apartment Area, size, your current operator and your notice terms. A few lines in the form below are enough.
- We check your building and your agreement Before you give notice to anyone, we confirm that the building allows holiday homes, and we go through your notice period and the bookings already taken.
- You give notice and we prepare the paperwork A notice letter if you need one, the Property Management Letter, and the documents for your holiday home permit in Diamond Line's name.
- Handover Keys and access cards, an inventory check, and photos of the apartment's condition on the day we take it over.
- Back online New listings, cleaning and linen set up, and the apartment opens for bookings under our permit.
- You follow everything online From the first booking, every stay, fee and expense is in your owner portal and in the Diamond Line Owners app.
03
What we
take care of
Holiday home permit
We prepare the application and file it with Dubai's Department of Economy and Tourism, in line with its holiday home rules.
Listings and rates
Listings on the main booking platforms, professional photos, and rates set by season and demand.
Guests and housekeeping
Guest messages, check-in, cleaning, linen and laundry, run by our team in Dubai.
Maintenance
Every issue is logged with photos in your work log, so you see what was done and why.
04
Your apartment,
visible
- Bookings calendar and occupancy for each apartment.
- A monthly statement listing every booking, fee and expense.
- Expenses with receipts attached.
- A work log with photos after cleaning and maintenance.
- Documents you can read and sign online.
- Payout requests in one tap, with your bank details kept on file.
05
What to
have ready
- Title deed for the apartment.
- Passport or Emirates ID of the owner.
- A recent DEWA bill.
- A developer or building NOC, where the building requires one.
- Your current management agreement, so that we can check the notice terms with you.
We confirm the exact list for your building before anything is filed.
06
Questions
What happens to bookings my current operator has already taken?
Bookings taken through your current operator's platform accounts stay with those accounts. We agree the handover date with you around them, so guests who have already booked are not affected.
How long does the switch take?
Mostly it depends on your notice period and on the permit transfer. Once we have seen your agreement, we give you a plan with dates.
What will it cost me?
Before you sign, you receive our management agreement with one management fee and a written list of what is and is not charged to you. Nothing is deducted that is not in the agreement, and every deduction appears in your monthly statement.
Is my apartment suitable?
Most residential apartments in Dubai can be registered as holiday homes, but some buildings restrict short-term rental. We check your building before you give notice to anyone, so you never end up between operators.
Who is Diamond Line?
Diamond Line Vacation Homes Rental L.L.C. is a holiday home operator licensed by Dubai's Department of Economy and Tourism (licence 1504371), with an office in Business Bay.
07
Tell us about
your apartment
A few lines are enough. We reply by email and, if you prefer, arrange a call at a time that suits you.